Trolls dominate online discourse, according to Pew Internet research, and there may not be much we can do about it. To come to this conclusion, Pew asked one key question of 1,537 tech experts, academics, government leaders, and so on. It appears to have avoided talking to the trolls themselves — understandable but a bit of a shame.
That question was: “In the next decade, will public discourse online become more or less shaped by bad actors, harassment, trolls, and an overall tone of griping, distrust, and disgust?”
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